Frequently Asked Questions
How long is the hire period?
The standard hire period is 4 days which allows for pick up, set up and return after the event (e.g. pick up Friday, return Monday). Subject to availability of items, longer hire periods can be arranged on request.
How far in advance should I book?
There is no time-limit to this but do keep in mind that bookings are subject to availability and are accepted on a First-In-First-Served basis. We will always do our best to fulfil your requests but it does pay to book as soon as you can. Bookings can be altered right up until the day of pick up (subject to availability).
How do I secure a booking?
A deposit of 25% is required to confirm a booking. This is non-refundable in most circumstances.
Do you charge a bond?
A bond of 25% (minimum $20.00) is to be paid along with final balance. This will be refunded in full when items are returned in original condition.
Can I make changes to my booking?
Yes! We understand that things change during the planning process. You are welcome to make changes to your booking right up until the day of pick up (subject to availability).
What if I’m unsure of final numbers when booking?
This is very common! Numbers change along the way and hired quantities can be adjusted right up until the day of pick up (subject to availability).
Do you offer delivery & collection?
Yes – we can organise delivery prior to, and collection after, your event. Please contact us for further details.
Can you courier items to me?
Most items are able to be couriered at the Hirer’s cost. Glassware, fragile and extra-large items are not available by courier. Please note an extended hire period may be required (to allow for transit times) and may incur a fee.
Can you help me with ideas/advice?
Absolutely! We love sharing our ideas & inspiration and would be honoured to help you. We maintain the focus on you and your event, and specialise in pulling together what you may have trouble putting into words.
Do you set up hired items for us?
Our set up and pack down service is optional, and our clients find it takes a lot of pressure off during an already stressful and busy time. The cost varies depending on time taken and distance travelled. Please contact us for further details about this service.
Will you visit our venue with us to help with ideas?
Yes, we totally understand that sometimes it’s just easier to view the venue in person. Please note that our attendance is complimentary but travel costs may apply.
How can I pay for my items?
You can pay by bank transfer or cash. Cheques accepted by prior arrangement.
What happens if I lose or damage hired items?
Damage to, or loss of, hired items will be charged to the Hirer at full replacement cost (including shipping if applicable). This will be deducted from the bond paid by the Hirer and if the replacement cost exceeds the bond paid then the balance will be met by the Hirer.
Do we need to wash hired linen before returning?
Laundering of linen is included in the hire price, however the Hirer may be charged for heavy soiling, un-removable stains and candle wax at full cost (please view our Terms & Conditions).
Our wedding is outside of Timaru. Will you travel?
In short, yes. Conditions and travels costs apply. Please contact us for further details.
Your website does not show enough stock for my wedding, can you get more?
Yes, there is a good chance that we can, depending on our suppliers. Please contact us to discuss your requirements.
What if I’m looking for something not listed on your website?
Please let us know. We may be able to source it for you, or know someone who can. Don’t be afraid to ask!